Sales returns

Although we control every model before sending to you and pack models with highest attention, it is possible, that through unprofessional using or during transport arise some damage. Please inform us about it immediatelly on our email info@hobby-shop.cz. Please note: damage of one part of the consignment means no occasion to reclamation of the whole consignment. To make execution of sales return faster and easier, please provide us with your: name, address, phone number, e-mail, order number and invoice number, as well as short description of the damage.

We will inform you as soon as possible how your reclamation will be executed. Damaged models can be repaired by our company or by producer, or we can send you new models. All postal charges for transport of the models from you to us are subject of your costs, all postal charges for delivery form us to you are subject of our costs. If it is not possible to repair the model or to provide you with new model, we will compensate already payed price (incl. postal charges if invoiced) back to you within 30 days.